More room for large catalogs and growing brands.
More design, more integrations, more AI.
eCommerce Scale gives your Shopify or BigCommerce store an expanded semi-custom storefront with 3 looks and 15 page types, up to 5 integrations done for you, weekly AI Visibility scans, priority support and a monthly working session with our team.
2,000AI credits a monthabout 66 full-length blog posts or 1,000 SEO rewrites a month. How credits work →
For large catalogs and brands that need more room
More design, more integrations and more AI, with a monthly working session with our team.
Large and complex catalogs
Many departments, deep collections and product pages that need more designed layouts than a smaller store.
Brands with several tools to connect
Up to 5 standard integrations done for you, such as reviews, loyalty or a help desk, on top of tracking, email sign-up and chat.
Teams that want a standing session
A monthly working session with our team, up to 60 minutes, and the priority support queue.
Everything in eCommerce Scale
We design, build and manage the storefront. You keep running your store: products, orders, inventory, customers, checkout, shipping and taxes stay in Shopify or BigCommerce.
- Everything in Growth, plus:
- Expanded semi-custom design and build: 15 page types, 3 looks, 3 rounds of design changes
- 5 new landing or category pages built for you every month
- 2,000 AI credits a month, up from Growth’s 1,200
- Weekly AI Visibility scans, not just monthly (a $99/mo add-on on Growth), plus 10 gap articles a month
- Up to 5 standard integrations, done for you
- The priority support queue
- A monthly working session with our team, up to 60 minutes
- Newsletters free to 1,000 subscribers
- 8 logins, add more for $10/mo each
Included
Newsletters free to 1,000 subscribers. Agents use your AI credits.
Paid add-ons
No page limit · products and blog posts never count
Expanded semi-custom design and build, included
Fifteen page types designed for your brand, with 3 looks to choose from and 3 rounds of design changes. Designed and built for your brand by our team, not a template, and included in your monthly plan with no setup fee.
- 1Mockup
A mockup of your homepage and key pages, designed for your brand on our semi-custom system.
- 2Design changes
You pick a look and send your changes. We revise it in rounds until it is right.
- 3Mobile checks
Every page checked on phone, tablet and desktop, with your products, collections and cart live from your store.
- 4Launch
We launch the storefront on your store. After that, your changes are made for you on your plan.
Most storefronts go live in weeks, usually 3 to 4. Weeks is a typical timeline; actual timing depends on your integrations and how quickly feedback and approvals come back.
Every feature on Scale, line by line
The same detail as the comparison on our pricing page, for this plan only.
Price and AI credits
- Monthly price
- $1,299/mo
- AI credits / month
- 2,000
AI agents
- AI chat agent
- Included, uses credits
- Lead Follow-up
- Included, uses credits
- Sage
- Free help; data questions use credits
- Blog Autopilot
- Included, uses credits
- Social Automation
- Included, uses credits
- AI Visibility Tracker
- Weekly scans
- AI gap articles
- 10 a month, then credits
- Newsletters, free to
- 1,000 subscribers
- Signal
- Add-on, per scan
- AI Receptionist
- Add-on from $49/mo
Your store
- Products, collections and cart live from Shopify or BigCommerce
- Checkout, payments, shipping and taxes stay on your store
- Build hours
- 60
- Design
- Expanded semi-custom
- Looks to choose from
- 3
- Page types designed
- 15
- Rounds of design changes
- 3
- Pages on your site
- Unlimited
- New landing or category pages a month
- 5
- Integrations done for you
- Up to 5
- Developer API
Getting found
- Product, collection and page SEO at launch
- Google Analytics + Search Console
- Monthly content audit
- Monthly progress report
- SEO & AI growth campaign
- Add-on
Leads and customers
- Lead inbox with instant alerts
- Google reviews on your site
- Lookbooks and galleries
- Online booking
Working with us
- Changes made for you
- In 1 business day
- If your site is down
- Within 4 business hours
- Logins included
- 8
- Extra logins
- $10/mo each
- Dedicated success contact
- Priority support queue
- Monthly working session, up to 60 minutes
Included on every store plan
- Unlimited changes made for you Send any change as a ticket, we make it on your plan's turnaround.
- Unlimited edits yourself Change any headline, image or collection yourself, or ask the AI agent.
- SEO and AI visibility built in Product, collection and page SEO, structured data and a sitemap.
- Speed and health checks Weekly, so a slow or broken page is caught early.
- A Monday summary email What happened on your site last week, in one email.
- Tracking tags and a cookie banner GA4, Google Ads, Meta and Bing, connected for you.
What we connect for you on Scale
Your store stays the system of record. We connect the marketing tools around it, done for you.
- GA4 and Google Tag ManagerPurchase and revenue events are switched on in your store's Google channel, and we link the two so sales show up.
- Meta PixelPage views and leads on the site. Add-to-cart and purchase events come from your store's Meta channel.
- Google Ads conversion trackingLead conversions on the site. Purchase conversions come from your store's Google channel.
- Klaviyo or Mailchimp sign-up forms and pop-upsCart and post-purchase flows run in their own store app.
- Contact and lead formsSpam protection, notification emails, autoresponder and Mailchimp list push.
- Your chat widget, or our AI chatIntercom, Tidio, Podium, Gorgias and the like, or the WorkspaceCMS AI chat.
- More standard integrations Up to 5Any other tool that installs with a script or an existing Shopify or BigCommerce app, such as reviews, loyalty or a help desk.
- Developer API
Stays in your store
Your Shopify or BigCommerce store keeps doing these. Nothing to rebuild, and nothing we can break.
- Inventory and stock levels, live on your storefront
- Shipping rates and taxes
- Checkout, payments and customer accounts
- Subscriptions (Recharge, Shopify Subscriptions)
- Marketplaces (Amazon, eBay, Walmart, Google Shopping)
- Cart and order-based email flows (Klaviyo's store app)
- Your catalog, customers and order history, with nothing to migrate
- ERP and CRM syncs for products, customers and orders, connected to your store
Quoted separately
Scoped with you first, always a written quote.
- Simple read-only API feeds (reviews feed, store locator)
- Sending form leads into your CRM
- Showing ERP data on your storefront (B2B pricing, warehouse stock)
- Product configurators and fitment finders
- Custom APIs, middleware or apps
Storefronts built at the Scale level
Demo stores on our platform with a working cart, so you can click through a real storefront. They are demos, not client sites.
Forge Industrial SupplyIndustrial SupplyNet-30 Quote BuilderView demo store ↗
Apex PerformancePerformance Auto PartsVIN-Verified FitmentView demo store ↗
Fret & Fadermusical instruments & pro audioFull Instrument Department NavView demo store ↗
Foundry Print Co.Print on DemandDesign-Your-Own Configurator + Creator StorefrontsView demo store ↗
Granite Ridge OutfittersTactical GearShop-by-Mission Grid + Compliance-Aware MerchandisingView demo store ↗
Pay for more only when you use more
The same usage add-ons on every store plan, switched on from your dashboard.
- Extra AI creditsBilled per credit past your allowance, with a monthly cap you set.
- Signal$20 a scan, or 15 scans for $249/mo.
- AI ReceptionistStarter $49, Pro $99 or Growth $199 a month.
- Sage credit pack2,000 credits for $99/mo.
- More AI Visibility questions+30 questions for $25/mo ($59/mo with weekly scans).
- Weekly AI Visibility scans$99/mo on Launch and Growth, included on Scale.
- Bigger newsletter listsFrom $29/mo for 2,500 subscribers.
- Call trackingFrom $25/mo.
- Business email$6/mo per mailbox.
Guarantee, billing and platform fees
30-day money-back guarantee. Launch, Growth and Scale come with a 30-day money-back guarantee. Your 30 days start the day we deliver your final round of design revisions, and your store launches inside that window. Cancel before then, or within those 30 days, and we refund every plan payment in full. eCommerce Enterprise is not covered and is non-refundable. How it works →
Billed monthly on a 12-month term. The storefront design and build is included, with no setup fee. After 12 months the plan continues month to month. Read the terms →
Platform fees are separate. Your Shopify or BigCommerce subscription, apps, transaction and payment-processing fees, and any other third-party costs are billed by those providers and paid by you. Your plan covers the storefront: design and build, integration with your store, your plan's features, and ongoing support and management.
Shopify and BigCommerce are trademarks of their respective owners. Logos are shown to identify the platforms these plans work with.
Questions about eCommerce Scale
What is included in eCommerce Scale?
Everything in Growth, plus an expanded semi-custom design (15 page types, 3 looks, 3 rounds of design changes), 5 new landing or category pages a month, 2,000 AI credits a month, weekly AI Visibility scans, 10 AI gap articles a month, up to 5 standard integrations, the priority support queue, a monthly working session with our team and 8 logins.
What happens in the monthly working session?
Up to 60 minutes with our team each month to review what is working, plan new pages and collections, and agree the next changes for your storefront.
When should I choose Enterprise instead of Scale?
When you need a fully custom design with Figma mockups, a platform other than Shopify or BigCommerce, ERP or custom integrations, or a store migration. Enterprise is scoped on a call and quoted.
Do you run my store on eCommerce Scale?
No. We design, build and manage the storefront: the pages your shoppers see, kept fast, found and up to date. You keep running the store itself in Shopify or BigCommerce, including products, orders, inventory, customers, checkout, shipping and taxes.
How long until my storefront is live on eCommerce Scale?
Most storefronts go live in weeks, usually 3 to 4: a mockup of your homepage and key pages, your design changes, mobile checks on every screen, then launch on your store. Weeks is a typical timeline; actual timing depends on your integrations and how quickly feedback and approvals come back.
Is there a money-back guarantee on eCommerce Scale?
Yes. Launch, Growth and Scale come with a 30-day money-back guarantee. Your 30 days start the day we deliver your final round of design revisions, and your store launches inside that window. Cancel before then, or within those 30 days, and we refund every plan payment in full.
Are Shopify or BigCommerce fees included in eCommerce Scale?
No. Your Shopify or BigCommerce subscription, apps, transaction and payment-processing fees are billed by those providers and paid by you. Your plan covers the storefront: design and build, integration with your store, your plan's features, and ongoing support and management.
How is eCommerce Scale billed?
Monthly, on a 12-month term. The storefront design and build is included, with no setup fee. After the first 12 months the plan continues month to month.
The other store plans
Ready for a storefront built for your brand?
eCommerce Scale, $1,299 a month. Your storefront is designed and built on your plan, and we manage it from there.