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Set the widget color and the chat button's title to match your site.
AI CHAT WIDGETAn AI chatbot that answers your customers.
An AI chatbot that answers your customers.
Even at 2 a.m.
A chat box on your website that answers visitor questions from what you tell it about your business, collects their contact details, and hands off to your team whenever a person should take over. On plans with online booking, it books appointments too.
- Answers visitors 24/7
- Collects name, email and phone
- Your team can take over any chat
New chat leadName, email and phone collected
Answered instantlyFrom your knowledge base
How it works
Set it up in an afternoon. It works every night.
Tell it about your business
Your name, phone, address and hours are filled in for you. Add your services and common questions, or let it read your website.
Make it look like yours
Pick a color, a name, an avatar and a greeting. Choose a personality, from professional to friendly.
Switch it on
The chat button appears on your site. Visitors get answers any time, and you get an email when a new chat starts.
Answers while you are busy
Questions get answered, even when nobody is at a desk.
Overnight, on weekends, or while your team is out on a job, visitors still get a quick, friendly answer. And when they want to talk to a person, the chat collects what your team needs to call them back.
Do you do emergency repairs on weekends?
Yes, we offer emergency service seven days a week. Would you like someone from the team to call you back?
Yes please.
Great. What name and phone number should they use?
What it knows
It answers from your business, not from guesswork.
The chat assistant answers from a knowledge base you control: your services, hours, prices if you want to share them, and the questions customers ask you every week.
- Starts pre-filled with your business name, website, phone, email, address and hours.
- Add your services and FAQs in plain words, and edit them any time.
- Or let it read your website: a focused crawl reads up to 20 of your pages, or a deeper one up to 75. You review what it found before anything is added.
- It never makes things up. If the answer is not there, it says so and points the visitor to your team.
- It only talks about prices when your knowledge base gives them.
Every chat is a lead
It collects the details you need to follow up.
Most visitors leave without filling in a form. The chat gives them an easier way to reach you, and makes sure you can reach them back.
- Turn on Lead Capture and visitors give their name and email, plus phone and company if they like, before the chat starts.
- The assistant already knows those details, so it never asks twice, and it asks what they are looking for.
- Your team gets an email for each new chat with the visitor's details and the page they were on.
- Every chat also shows up in your Leads Inbox, next to your form fills and booking requests.
- Obvious spam is hidden automatically. Your own team is never filtered.
Your team, when it matters
Step in yourself, or let your team answer everything.
The AI handles the everyday questions. Your team can read every conversation and reply from the dashboard whenever a person should take over.
- Reply to any conversation from the chat inbox. The visitor sees your answer in the same chat window.
- Set handoff phrases like “speak to a human”. When a visitor uses one, the assistant offers to connect them with your team.
- Prefer people only? Switch to Team replies. The AI stays quiet, your team answers every message, and no AI credits are used.
- Filter conversations by open, closed or spam, and search a directory of every lead the chat collected.
- See conversations, open chats, leads captured and AI-handled chats at a glance.
A website chatbot that books appointments
Visitors can book right in the chat.
On plans with online booking, switch on chat booking and a visitor can simply ask for a time. The assistant checks real availability, offers open times, takes their details and books it. It never says someone is booked unless the booking went through. See how chat booking works.
Branded to your site
It looks and sounds like your business.
Your greeting
Choose the first thing visitors read, like “Hi! How can we help you today?”
A name and a face
Give the assistant a name and pick an emoji or upload an image as its avatar.
A personality
Six presets: professional, friendly, witty, empathetic, concise or sales-focused. Add your own instructions on top.
A gentle nudge
After a delay you choose, a small message invites idle visitors to chat. Once per visit, or never.
Plans and AI credits
Included on Premium and Ultra. An add-on on every other plan.
Each AI reply to a visitor uses 1 AI credit from your plan’s monthly allowance: 100 on Essentials, 400 on Growth, 1,200 on Premium and 1,600 on Ultra. Replies your team writes never use credits, and neither does Team replies mode.
Having it read your website to build the knowledge base also uses AI credits, and the cost shows on the button before you start. See what every AI action costs, or browse every tool.
FAQAI chat questions,
AI chat questions,
answered.
What does the AI chatbot actually know about my business?
Only what is in its knowledge base. It starts with your business name, website, phone, email, address and hours, and you add your services and FAQs. You can also have it read your website to fill the knowledge base in, and you review the result before it is used. It does not learn from anywhere else.
What happens when it does not know the answer?
It says so and suggests the visitor contact your team, rather than making something up. It also will not quote prices unless your knowledge base includes them. You can read every conversation and reply yourself from the dashboard.
Can my team reply instead of the AI?
Yes. Your team can reply to any conversation from the chat inbox, and the visitor sees the reply in the same chat window. If you would rather people answered everything, switch the widget to Team replies and the AI does not reply at all.
Can the chatbot book appointments?
Yes, on plans with online booking. It checks real open times, offers them, takes the visitor's details and books it, and it never tells anyone they are booked unless the booking went through. That means Premium and Ultra, or Growth with the $49/mo add-on. Essentials does not include online booking.
How much does it cost?
It is included on Premium and Ultra, and available as a $49/mo add-on on Essentials and Growth. Each AI reply to a visitor uses 1 AI credit from your plan's monthly allowance. Replies your team writes never use credits.
Does it work on Facebook, WhatsApp or text messages?
No. The chat widget lives on your website. Visitors chat with it there, and your team answers from the WorkspaceCMS dashboard.
Will I be told about new chats?
Yes. When a new chat starts, an email goes to your team with the visitor's name, email, phone and company if they gave them, and the page they were on. Everyone with owner or editor access is added automatically, and you can change the list.
More tools
See what else your site runs on.
Every tool lives in the same dashboard as your site. Here are the others, each with its own walkthrough.
- Every planSEO tools Weekly speed and health checks, page titles, schema, sitemap, redirects and alt text, handled for you.
- Premium and UltraAI Visibility Tracker See whether ChatGPT and other AI assistants name your business, and who they name instead.
- Premium and UltraBlog Autopilot Learns your brand voice, writes articles on your schedule, and waits for your approval before anything publishes.
- Every planForms & leads Build forms, get an email for every fill, and see every lead in one list.
- Premium and UltraSage, your AI Assistant Ask about your traffic, searches, reviews and leads, and get answers from your own data.
- Growth and upBooking & scheduling Customers book on your site day or night, with team calendars on Google Calendar or Calendly.
- Growth and upGoogle reviews Your Google reviews on your site, synced every day, plus review-request emails.
- Add-on, any planCall tracking A tracking number per ad or source, every call recorded and transcribed.
- Growth and upMulti-location A page for every location, and a store locator that finds the nearest one.
Everything every plan includesEvery tool, shown in fullCompare plans
AI chat for your websiteStop losing visitors after hours.
Stop losing visitors after hours.
Get a site with AI chat built in.
Sign up online and we build your site for you. The AI Chat Widget is included on Premium and Ultra, or $49/mo on Essentials and Growth.
Want to compare plans first? see pricing