AI AGENTS · MISSED CALL FOLLOW-UP

A call that did not finish
still gets a follow-up.

When the AI Receptionist cannot finish a call, Missed Call Follow-up emails the caller a short recap and your booking link if they gave an email, and puts the call on your call-back list with a suggested opening line. You approve the email before it is sent.

Turn it on in your dashboard →See how it works
  • Works with the AI Receptionist
  • You approve before anything is sent
  • Email only, no texts
Missed Call Follow-up · Joe's PlumbingApprove this recap to Dave?

Call at 6:42 pm · hung up before booking Dave called about a water heater that is leaking and wanted someone to take a look.

From: Joe's Plumbing · To: Dave

Hi Dave,

Thanks for calling Joe's Plumbing this evening about your water heater. Sorry we did not get you booked before the call ended.

You can pick a time that suits you here:

Book a time with Joe's Plumbing

Nothing is sent until you approve it.

Illustration with an example business
What you get back

The calls that slipped away come back to you.

Some calls end before the job is booked. This agent makes sure those callers hear from you, and that you know who to ring.

Callers who hung up still hear from you

If a caller gave an email before the call ended, they get a short recap of what they asked and your booking link, so they can pick a time without calling back.

A call-back list you can work through

Every call the receptionist could not finish lands on one list, with a one-tap call button. No digging through voicemails and summaries.

Something to say when they pick up

Each call on the list comes with a suggested opening line based on the call, so returning it takes less thought.

Nothing goes out without you

The recap email waits for your approval by default. Switch to Send automatically once you trust what it writes.

How it works

Three steps, starting from a call that did not finish.

  1. Turn it on

    On the Agents page in your dashboard, confirm the sender name (your business name) and the email where customer replies should go.

  2. A call does not finish

    The caller hung up early, left a message, or a booking did not go through. The agent picks the call up from there.

  3. You follow up

    If the caller gave an email, you approve a recap with your booking link. Either way the call is on your call-back list, ready to return.

Your call-back list

Every unfinished call, in one place.

A call goes on the list when:

  • The caller hung up before the call was done.
  • The caller left a message instead of booking.
  • The caller tried to book and the booking did not go through.
Call-back list Today

Dave R.

Hung up before booking · leaking water heater

Suggested opening lineHi Dave, it's Joe's Plumbing returning your call about the water heater. Is it still leaking?

Ana M.

Left a message · quote for a bathroom remodel

Suggested opening lineHi Ana, this is Joe's Plumbing. You left us a message about a bathroom remodel. Do you have a minute?

Illustration with an example business
You stay in charge

You approve before anything is sent.

An agent writes the email. You decide whether it goes. Nothing reaches a customer until you say so, unless you choose to let that agent send on its own.

  • Ask me first is the setting every agent starts on. Each email waits in an approval email to you, and goes only when you approve it.
  • Prefer hands off? Switch that agent to Send automatically. You can switch back at any time.
  • Set a monthly AI credit cap. When the agent reaches it, it pauses and tells you.
  • The run log lists every run and what it cost. A results line on the card shows how the month is going.
Pricing

Priced per email in AI credits, shown before you turn it on.

Each email an agent writes uses AI credits from your workspace's existing balance. The agent's card shows the cost per email before you switch it on, and you set a monthly cap so it can never use more than you planned.

FAQ

Missed Call Follow-up,
answered.

Which calls does it follow up on?

Calls the AI Receptionist could not finish: the caller hung up early, left a message, or a booking failed. Calls that ended with a booking do not need it.

What if the caller did not give an email?

Then no email goes out. The call still goes on your call-back list with a one-tap call button and a suggested opening line, so you can ring them back.

Does it text the caller?

No. Missed Call Follow-up sends email only, and the rest is your call-back list.

Do I have to approve each recap email?

That is the default. Ask me first means every recap waits for you. Switch to Send automatically if you would rather it went straight out.

Do I need the AI Receptionist?

Yes. Missed Call Follow-up works from the calls the AI Receptionist answers, so it follows up on those calls and no others.

How much does it cost?

Priced per email in AI credits, shown before you turn it on. Each email uses AI credits from your workspace's existing balance, and you set a monthly cap. When the agent reaches it, it pauses and tells you.

New to the AI Receptionist? See how it answers your calls, or see every AI agent.

Follow up on every call
that did not finish.

Switch on Missed Call Follow-up from the Agents page in your WorkspaceCMS dashboard. You see the cost per email before it starts.

Turn it on in your dashboard

Want us to run it for you?

1Digital, the team behind WorkspaceCMS, can switch these agents on and run them for you. Talk to 1Digital.