An AI receptionist for law firms that never gives legal advice.
A prospective client calls once. If nobody answers, they call the next firm. The receptionist picks up, takes the details and gets them to you.
- Thank you for calling Harmon Law Office. I'm the firm's virtual assistant, and this call may be recorded. How can I help?
- I was rear-ended last week and the insurance company keeps calling me. Do I have a case?
- I can't give legal advice, but the firm does handle car accident matters. Would you like a consultation with an attorney?
- Yes, as soon as possible.
- Checking the calendar for open times
- Booked: Consultation, Mon 11:00 am
What does an AI receptionist do for law firms?
For a law firm, the AI receptionist answers new and existing client calls when your staff are in court, in meetings or gone for the day. It answers in your firm's name, explains which practice areas you handle from your notes, takes the caller's name, number and what the matter is about, books consultations if you offer them, and never gives legal advice.
Why missed calls cost law firms so much
People call a lawyer on a bad day: after an accident, an arrest, a notice or a family crisis. They want to speak to someone now, and a voicemail greeting reads as a firm that is too busy for them.
Small firms rarely have a person dedicated to the phone. The attorney is in a hearing, the paralegal is on a filing deadline, and the call goes unanswered at the exact moment the client was ready to hire.
The receptionist answers every time, stays inside what you have written down, and never offers an opinion on someone's case. It is a polished first impression with a written record behind it.
What it does with the calls law firms get
New matters
It asks what the caller needs help with and checks it against the practice areas in your notes, so a family law firm is not booking a patent question.
Consultation requests
If you offer consultations, it books them into the times you allow on your booking calendar and repeats the time back before it ends the call.
Existing clients
Clients calling for their attorney get a message taken with their number and what it is about, or a transfer to the number you choose during hours.
Questions it should not answer
Asked whether someone has a case, it explains that it cannot give legal advice and offers to have an attorney follow up instead.
Three settings that matter most for law firms
- 1
List what you do and do not take
Write your practice areas plainly, and the matters you refer out. Callers with the wrong kind of case hear that politely instead of booking a wasted consultation.
- 2
Decide what it may book
Some firms book consultations straight onto the calendar. Others want every new matter as a message first. Both work; pick the one that fits your intake.
- 3
Choose who gets transfers
Pick one number for live transfers during office hours, such as your front desk or the intake attorney's cell.
The same three plans, whatever your trade.
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature, no add-ons to unlock
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature, no add-ons to unlock
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature, no add-ons to unlock
Every plan includes
- A local phone number
- After-hours answering
- Appointment booking with calendar sync
- Transfers to a person
- An emailed summary and transcript of every call
- Calls under 15 seconds are not billed
- Switch plans any time, prorated
- Buy it on its own. No website plan needed
Questions from law firms, answered.
Will it give legal advice?
No. It is told never to give legal advice. It answers only from your firm's information and notes, and offers to have an attorney follow up on anything else.
Do callers know it is not a person?
Yes. It always says it is a virtual assistant and that the call may be recorded, so nobody is misled about who they are talking to.
Can it book consultations?
Yes, into real open times on your booking calendar. It confirms a booking to the caller only once the calendar has accepted it.
Where do the call details go?
Every call is saved with a summary and the full transcript, and you get an email about each one. They also sit in your dashboard next to your other leads.
See how it works for other businesses
- PlumbersYour hands are wet and your phone is in the truck. The receptionist picks up, asks what is going on, and puts the job on your calendar.
- HVACThe first heat wave fills your phone in a morning. The receptionist answers the overflow, books what fits, and writes down the rest.
- DentistsYour front desk is checking someone out while the phone rings. The receptionist answers, books the cleaning, and leaves your team a note.
- Med spasYour injector is mid-treatment and the front desk is with a client. The receptionist answers the call from the person who just saw your ad.
- Real estateA buyer calls about the house on Maple Street while you are walking someone else through a kitchen. The receptionist answers and gets you their details.
More about the AI Receptionist
- AI Receptionist overviewAn AI receptionist that answers your business calls, books appointments, transfers to your team and emails a summary of every call. From $49/mo.
- BookingAn AI receptionist that books callers into real open times on your calendar, and only confirms once the calendar accepts the booking.
- After hoursNights, weekends and holidays covered. The AI receptionist tells callers you are closed, books them a time or takes a message for the morning.
- PricingThree AI receptionist plans from $49/mo, each with a local number, booking, transfers and call summaries. Short calls are free.
Let it answer the next call.
You finish the job in front of you.
Plans from $49/mo, each with a local number, booking, transfers and a summary of every call.
Comparing options? AI receptionist vs an answering service